Acceptable Use Policy

This Acceptable Use Policy applies to all users of DFW VoIP services and is incorporated into our Terms of Service.

Prohibited activities

• Illegal activity, harassment, threats or fraudulent communications.
• Unlawful telemarketing, robocalling, spoofed caller ID or violations of the TCPA and related rules.
• Sending unsolicited or non-compliant SMS/MMS traffic, or messaging that violates carrier or 10DLC requirements.
• Traffic pumping, toll fraud, autodialing abuse or reselling service without written authorization.
• Interfering with network integrity, attempting unauthorized access, or distributing malware.
• Recording calls in violation of applicable federal or state consent laws.
• Using AI voice agents to impersonate a person deceptively or to make unlawful automated calls.

Reasonable use

Unlimited calling plans are intended for normal business use by the licensed user. Excessive, automated or non-standard usage patterns may be reviewed and may result in plan changes or additional charges.

Security

Customers must safeguard credentials, use strong passwords, and promptly report suspected compromise. Customers are responsible for charges resulting from unauthorized use of their accounts.

Enforcement

Violations may result in warning, feature restriction, suspension or termination of service and may be reported to law enforcement. We may act immediately when needed to protect our network or other customers.

Reporting abuse

Report suspected abuse to service@dfwvoip.com or call (469) 971-2600.