Support

Local help, not a ticket black hole

Name: DFW VoIP
Address: Dallas, TX, 75238, US
Telephone: +14699712600
Price range: $$

Existing DFW VoIP customer? Here's how to reach us and what to expect.

Phone support

Fastest path for anything affecting live calls.

Best for change requests, greetings and new users.

When it's hardware, wiring or placement, a tech rolls out.

24/7 for outages and business-critical failures.

FAQ

A phone won't register or shows no service: Confirm the network cable is seated and the switch port has power. If other phones are fine, reboot the handset. If every phone is down, check your internet connection, then call support — we can see registrations from our side.
How do I change my after-hours greeting or holiday hours?: Call or email support with the schedule and we'll make the change for you, usually within the hour during business hours. Managed changes are included with your service.
We hired someone — how fast can we add a phone?: Same-week in most cases. We stage and program the handset here, then deliver and install it onsite.
We're moving offices. What do you need?: Give us as much notice as possible. We'll survey the new suite, coordinate cabling if it's needed, and schedule the move so your numbers never go dark.
Call quality is choppy on some calls: Usually a network issue — bandwidth, QoS or a saturated switch. Report it with the time and extension and we'll pull call statistics, then come onsite if the fix is physical.
How do I use ConnectUC on my phone?: Install ConnectUC from the App Store or Google Play and sign in with the credentials we issued. Support can re-send credentials and walk you through setup.