Onsite Installation & Service
The part every other VoIP provider leaves to you
Our technicians survey your building, stage your phones, cut over your numbers and train your staff — in person, on your schedule, across the Metroplex.
What onsite means here
A truck, a technician and a punch list
Not a shipping notification. Not a PDF quick-start guide. An actual person accountable for your phones working on day one.
- Pre-install site survey of network, switches, PoE capacity and phone placement
- Phones staged and programmed at our shop before we arrive
- Cutover scheduled around your business hours, including after-hours and weekends
- Staff training at the desk, plus a one-page cheat sheet per role
- Follow-up visit after the first week to clean up whatever real usage exposed
Ongoing service
We keep showing up after the install
Moves, adds, changes and hardware failures are handled by the same local team that built your system.
Moves, adds & changes
New hire, new office, new department — we reprogram it for you.
Truck rolls
When the issue is physical, we come to the building instead of emailing steps.
Emergency response
Outage or storm damage? 24/7 escalation with a real dispatch process.
System reviews
Periodic check-ins on call flows, queue performance and unused seats.
Refresher training
New staff get trained onsite — not handed a login and a link.
Build-out coordination
Working with your GC or IT vendor on new suites and remodels.
Coverage
Where our trucks go
Dallas, Fort Worth, Plano, Garland, Richardson, Irving, Arlington, Frisco, McKinney, Mesquite, Grand Prairie, Denton, Carrollton, Rockwall and the surrounding Metroplex.
Single office
Typical 10–40 phone install completed in a single visit, usually before you open.
Multi-site rollout
Phased schedules per location with one dial plan and consistent hardware everywhere.
New construction
We coordinate with cabling, electrical and IT so the phones work the day you move in.
Book a site survey this week
No obligation. A technician walks your space, counts drops and tells you exactly what your install would involve.